IT Support Team Leader

About this role

About Avaron AB

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will take on a key role where production and IT meet, helping ensure stable support for systems that are critical to daily factory operations. The team works close to production and supports an environment where reliability, fast response, and clear coordination make a real difference. In this role, you will be the main contact for production stakeholders, lead the team’s daily work, and turn operational needs into clear actions for IT. You will also follow up on support performance, contribute to process improvements, and work closely with production, engineering, and IT leadership. This is a great opportunity for you if you enjoy combining leadership, structure, and hands-on work in a business-critical environment. Job DescriptionYou will act as the primary contact person for stakeholders within the production value streams. You will lead, coordinate, and support the daily work of the IT support team. You will help ensure stable operation of production-critical IT systems. You will translate needs from production operators into clear technical requirements for IT technicians. You will describe project needs and help plan the required IT and operational capacity. You will support the production unit with cost balancing and financial follow-up. You will follow up support statistics, KPIs, and other data to identify improvement opportunities. You will act as a key contact during incidents that affect production. You will contribute to local improvement initiatives and IT-related projects. You will work closely with production, engineering, and IT leadership to improve processes and ways of working. Requirem