Technical Support Engineer
About this role
Tosi is your fastest way to connect, visualize, and control your OT network and physical infrastructure from any location. Built on a simple idea: securing and managing critical infrastructure should be easy, affordable, and fast. Founded in Finland in 2011 and launched globally in 2011, Tosi now secures OT networks at scale across 150+ countries with unmatched speed and simplicity.
Technical Support Engineer
Role includes:
Delivering top class service to our customers and partners via phone and email,
Independent evaluation, prioritization and handling of the Technical Support tickets,
Collaboration with stakeholders across the company,
Proactive communication to customers, partners and stakeholders,
Opportunity to grow into increasing responsibility and support day-to-day coordination in the function.
Requirements
- Experience in IT/ICT/IOT and computing in general,
- Fluent English, additional languages are considered a bonus,
- A keen interest in the world of cybersecurity.
- Advantage, but not required:
- Experience in networking and/or cloud technology (Azure AWS, Google Cloud and basics of Linux would be awesome),
- Experience of ServiceNow admin role,
- Experience of hosting services,
- Experience of manager or team lead role.
- How to apply?
- This position will be filled through the Future Skills Academy recruitment training programme. You can find more information about the programme and application instructions here.