Associate Director, IT Solution Delivery (Veeva)

About this role

Responsibilities

• Execute technology delivery strategy for business systems, platforms and processes for a particular Business domain / Function
• Has end-to-end accountability for technology product delivery across business areas. Partners with business product owner to set technology roadmap, with a vision ensuring that technology products generate business value for the defined customer
• Partner with Business Product Directors for demand analysis solution proposal/evaluation and funding estimates for operations/ projects
• Partner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areas
• Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact
• Run efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service area
• Establish governance structure for projects, operations, etc. with right stakeholder representation, including: underpinning IT services in the delivery & support of the IT application and adherence to Security, Compliance policies & procedures
• Track, report and deliver against agreed success factors and measurements for various stakeholders for function / service areas whilst ensuring overall user experience is taken into account when designing deploying new solutions~ services and steady state operations
• Contribute to transformation initiatives using the latest technology stack and follow industry trends and emerging practices to drive agility, speed, efficiency and effectiveness.
• Manage application lifecycle management, application data consistency, portfolio optimization and continual improvements
• Execute problem management and drive identification of root causes as well as sufficient prevention of recurrences

Requirements

• University Degree and/or relevant experience and professional qualifications
• Good understanding track record delivering technology products including experience working in Veeva Vault
• Working experience & knowledge of Clinical business process within Pharma industry (eTMF, SSU, CTMS)
• IT Technical Strategy and Planning, Emerging Technology Monitoring, Vendor Management, understanding of Agile methodologies
• Proven ability to work in a cross-functional team within a matrix environment building relationships, and driving engagement
• Previous experience and strong mindset in continuous improvement and change management Excellent interpersonal and communication skills. Needs to be able to work independently and reliably
• Proficiency in English (written and oral)