ServiceNow Project Manager

About this role

About Avaron AB

Avaron helps you find assignments that match your skills and ambitions. As a permanently employed consultant with us, you get competitive terms – combined with the variety and growth that a consulting career offers. About the Assignment You will take the lead in a greenfield ServiceNow implementation where a new platform instance is built from the ground up. This is an end-to-end assignment with responsibility for planning, execution, follow-up, governance, and successful go-live. You will work close to business and IT stakeholders to make sure the solution supports service desk transformation goals, follows IT governance, and aligns with relevant compliance needs such as ITIL, SOX, and GDPR. The role sits at the center of a cross-functional delivery with architects, business analysts, QA, support teams, subject matter experts, and external ServiceNow partners. You will be the main point of accountability across the full lifecycle, from discovery and design through build, test, deployment, and handover. It is a strong opportunity to shape both platform delivery and ways of working from the start. Job DescriptionYou will define and drive the project charter, scope, WBS, timeline, budget, and resource plan for a new ServiceNow implementation. You will set up the governance model, including steering forums, decision paths, milestone tracking, and change control across discovery, design, build, test, training, deployment, and post-go-live support. You will lead and coordinate a cross-functional team covering architecture, business analysis, QA, IT support, SMEs, and external implementation partners. You will manage priorities, remove roadblocks, and keep delivery aligned through standups, progress meetings, and phase-gate reviews. You will own scope, risk, and issue management, with a strong focus on preventing scope creep, handling dependencies, and keeping the project on track. You will communicate clearly with executive sponsors, business leaders, I