Head of Courier Supply, Greece

About this role

Responsibilities

• Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability
• Lead and develop a team of ~5 people, driving performance and building a high-performing organization
• Define and execute supply strategies across different time horizons (hourly, daily, seasonal)
• Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models
• Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs
• Identify and implement scalable solutions to improve courier acquisition, retention, and engagement
• Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks
• Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution
• Detect operational anomalies early and act quickly to prevent service degradation
• Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus
• 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)
• Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons
• Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)

Requirements

• Experience leading projects and driving execution in complex, cross-functional environments
• Demonstrated ability to hire, coach, and develop high-performing teams
• Strong communication skills with the ability to influence senior stakeholders
• Fluency in both English and Greek is a requirement
• You're able to work from our Athens office four times a week with one optional work from home day
• Experience in marketplaces, on-demand platforms, or e-commerce
• Exposure to AI/ML applications in operations or decision-making
• Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)
• A role with high autonomy and direct impact on growth, cost, and service quality
• The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)
• Exposure to multiple functions, creating strong career growth opportunities
• A fast-paced, execution-driven environment where results are visible and measurable
• Competitive compensation package

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building the most efficient, reliable, and scalable delivery experience across our markets. Courier supply is one of the core marketplace levers—if it works, everything works; if it doesn’t, service degrades, costs spike, and growth slows. As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making. What you’ll be doing This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth. Day-to-day in this role you’ll: Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability Lead and develop a team of ~5 people, driving performance and building a high-performing organization Define and execute supply strategies across different time horizons (hourly, daily, seasonal) Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs Identify and implement scalable solutions to improve courier acquisition, retention, and engagement Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution Detect operational anomalies early and act quickly to prevent service degradation Our humble expectations Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects) Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control) Experience leading projects and driving execution in complex, cross-functional environments Demonstrated ability to hire, coach, and develop high-performing teams Strong communication skills with the ability to influence senior stakeholders Fluency in both English and Greek is a requirement You're able to work from our Athens office four times a week with one optional work from home day