German-speaking Customer Support, Holvi Payment Services Oy

On behalf of our client Holvi, we are looking for a German-speaking Customer Support professional to join their international team in Helsinki. This role offers the opportunity to work in a modern fintech environment, support small business customers, and be part of a company focused on making everyday entrepreneurship smoother 💛

About the role

Holvi is a Helsinki-based fintech company founded in 2011, built to simplify financial management for self-employed professionals and small businesses. With a strong focus on eliminating administrative burden, Holvi enables entrepreneurs to focus on what matters most - running their business. Today, the company operates as a successful, team-owned organization with an international team.

In this role, you act as the key point of contact between Holvi and its German-speaking customers. The position focuses on delivering high-quality, responsive support across multiple channels, ensuring customers feel heard, supported, and confident using Holvi's services.

The role is part of an international team where English is the working language, while German plays a central role in daily customer interactions.

You are offered

Flexible working hours and possibilities for remote working (2 days at the office / week)

Comprehensive occupational healthcare

Monthly benefit budget budget for lunch, transport, or wellness

Work nice balance - weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more

Work tasks

The role includes a mix of customer support and continuous improvement tasks:

Providing customer support via phone, chat, and email in both German and English

Guiding customers in using Holvi's services effectively

Collecting and analysing customer feedback

Improving self-service channels and contributing to internal documentation

Managing complex customer cases

Collaborating with product and development teams to enhance the customer experience

Contributing to team targets such as customer satisfaction and response