Senior Sales Support Agent
About this role
Job Purpose
Job Purpose
At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Emirates is starting operations at Helsinki and looking for a Senior Sales Support Agent to help drive and grow this important destination.
Joining us you will experience a fast-paced multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you will grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage
What will I be doing?
Sales Support ResponsibilitiesProvide sales support across all channels to maximise revenue and achieve commercial targets
Support sales teams and customers, ensuring all requests are handled promptly
Maintain accurate customer records, documentation, and reporting within deadlines
Respond to customer queries, resolve issues, and escalate when required
Liaise with internal departments to ensure efficient processing and high customer satisfaction
Assist management with ad hoc projects and initiatives
Agency / Trade Partner SupportHandle trade partner inquiries, resolving issues and contractual queries
Distribute fare rules, contracts, and commercial updates accurately
Maintain knowledge of commercial products and market offerings
Manage reservations, ticketing, and fare-related requests, resolving booking issues
Update CRM systems (e.g., Salesforce) and produce reports
Support client/agency events to drive engagement and revenue
Group Sales SupportManage group booking inquiries, quotations, and reservations
Support sales teams to grow group business revenue
Create and monitor group bookings, ensuring compliance with procedures and deadlines
Arrange special services and maintain accurate booking records
Communicate with clients and track bookings through to completion
Produce reports and coor