Director, Product Design

Sinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

Description

Startups and some of the largest enterprises in the world all come to the Sinch Build platform to integrate with our API products for world leading mobile messaging, voice calling, 2FA verification, and more - for marketing, notifications, verifications and customer service interactions.

As LLMs and agent-driven technologies redefine how products are built and experienced, customer expectations are changing at an unprecedented pace. To navigate this transformation and elevate the Build platform to its full potential, we are establishing a Director of Product Design role to be the leader that will define and drive the vision, strategy, and end-to-end experience of the Sinch Build Portal—the gateway to our global B2C communications platform.

This role is responsible for shaping the product design experience end-to-end, evolving the Build ecosystem into a cohesive, intuitive, and scalable platform that empowers users to explore, configure, and manage Sinch APIs. The world is becoming agentic, and we are looking for a person who is as passionate as us about how this changes everything, from user experience to tooling, while standing firm on current realities.

As the design leader for Build, you’ll drive the long-term UX strategy across multiple product surfaces, mentor and grow a global design team, and partner with cross-functional leaders