Merchant Operations Associate – Complex Escalations, Part-time
About this role
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Responsibilities
- Handle and resolve complex merchant cases
- Investigate issues using data, systems, and internal notes
- Contact merchants when needed to clarify situations
- Make clear, well-documented decisions
- Work with teams like Finance, Sales, and Support
- Identify process improvements and recurring issues
- Help improve workflows and ways of working
- A few years of experience in support or similar roles
- Experience handling complex or sensitive cases
- Strong problem-solving and decision-making skills
- Comfortable working with systems and data
Requirements
- Clear and confident communication skills
- Fluent in Danish and English
- 😎 Cool office in Copenhagen near public transport. Flexible, part‑time hours with meaningful ownership of complex, high‑impact cases.
- 💻 MacBook, iPhone and company-paid subscription plan
- 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
- 🩹 Health insurance
- 🧑🤝🧑 Social gatherings
- 🚀Global and growing fast: Be part of a fast-moving scaleup
- 🤩Ride of a lifetime: Accelerate your career and build your sales skills
- 💪Instant impact: Take ownership and make a difference
- 💙Big hearts and small egos: Surround yourself with smart, friendly people
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Role As a Merchant Operations Associate (part-time), you’ll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes, contracts, payments, or offboarding. You’ll investigate each case, speak with merchants when needed, and make clear decisions that balance merchant experience with Wolt’s policies. You’ll also work closely with other teams to find the right solutions. This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations. What you’ll be doing Handle and resolve complex merchant cases Investigate issues using data, systems, and internal notes Contact merchants when needed to clarify situations Make clear, well-documented decisions Work with teams like Finance, Sales, and Support Identify process improvements and recurring issues Help improve workflows and ways of working Our humble expectations A few years of experience in support or similar roles Experience handling complex or sensitive cases Strong problem-solving and decision-making skills Comfortable working with systems and data Clear and confident communication skills Fluent in Danish and English