Junior Technical Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Responsible for supporting merchants by troubleshooting and diagnosing issues related to credit card processing terminals, transaction authorizations, and service interruptions. Acts as a primary point of contact to identify issues, provide clear resolutions, and ensure minimal disruption to merchant operations while maintaining a high standard of customer service.

Basic Qualifications

High school diploma or equivalent

6 months to 1 year of customer service experience

Preferred Skills / Experience

Basic knowledge of products, services, systems, and standard problem‑resolution procedures

Strong telephone, verbal, and interpersonal communication skills

Ability to troubleshoot technical and service‑related issues and manage challenging customer interactions in a professional manner

Solid problem‑solving skills, with the ability to recognize when issues require escalation

Proficient computer and keyboarding skills, including use of Microsoft Office applications

Demonstrated commitment to delivering high‑quality customer service

Effective time‑management and organizational skills to support multiple merchants while meeting service level expectations

Location Expectations

This role is designated as home‑based / remote.