IoT Support Engineer
About this role
Summary:
We are seeking highly motivated and customer focused IoT Support engineers to join our growing global Operations team. As a IoT Engineer, you will be responsible for providing technical assistance and troubleshooting support to our clients (B2B). The “ideal candidate” will have a background in telecommunications and IoT solutions, excellent problem-solving abilities, and a passion for delivering exceptional customer experience OR be in the beginning of his/her journey to become exactly this.
Responsibilities
- Provide technical support and assistance to customers experiencing issues with products and services, including voice, data, and networking solutions.
- Perform incident handling in accordance with Incident Management procedures.
- Develop and maintain knowledge base articles, technical documentation, and training materials to support customer self-service and internal knowledge sharing.
- Troubleshoot in Operational Support Tools and other available means.
- Communicate effectively with customers to gather information about issues and provide timely updates on the status of support tickets.
- Collaborate with cross-functional teams, including NOC, sales, engineering, and product development, to resolve customer issues and ensure timely resolution.
- Document support activities, including troubleshooting steps, solutions, and customer intera
About KDDI Spherience AB
We are a global Top 10 telecommunications pioneer and a Global Fortune 500 company providing our international customer base with data centers, networks, content delivery, system integration, and more around the world. We connect several of the world’s largest Automotive brands around the globe. Our industry-leading Telehouse data center provides colocation at over 40 sites in 23 cities in 12 countries/territories including London, New York, Frankfurt and Shanghai. Leveraging our strengths as a telecom provider, we leverage our IT and telecom network knowledge to provide a stress-free environment for our customers.