Customer Onboarding Executive - German

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.

You are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality.

Your mission, should you choose to accept it:

Lead small and medium value clients through the Onboarding process

Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process

Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat.

Proactively contact customers by phone to re-engage them and guide them through the onboarding process.

Use appropriate tools and systems to efficiently manage high volumes of customer interactions.

Identify customer trends, gather insights, and share feedback to help improve the overall customer experience.

Ensure existing training programs meet and/or exceed customer needs

Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

️ You'll be a great fit if you bring a few of the below with you:

Fluency in Spanish and German

Located in Spain

1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies

Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems

Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus

Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines

Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements

Bonus points for: Additional European languages (French, Spanish, Italian), experience with Mews or other cloud PMS systems, project management certifications, or background in scaled customer success operations.

🎉 What's in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.