Application Support Analyst
About this role
INTL Application Support - ID09WW
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Support and enhance key business applications for Hartford’s International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to
maintain
, improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.
Job Responsibilities
Provide day to day support for
user queries and problems relating to
Subscribe
,
Exact Advantage
and associated downstream applications and reporting suites.
Coordinate and implement
enhancements
,
releases
,
and support
rollout
activities.
Investigat
e
system
errors
and liais
e
with development team
s
to ensure
errors are
c
orrect
ed
and test bugs found in
custom built
s
olutions
.
Liais
e
and coordinat
e
with 3rd party support teams to ensure problems are investigated and rectified
in a timely manner
.
Defines
support activities and metrics within SLAs and KPIs.
Comprehensive documentation
of application environments,
dataflows
,
and support processes
.
Adherence to
Hartford
and SOX
standards. Involvement in periodic audits of IT processes by internal and external auditors
.
Qualifications & Capabilities
Technical:
Good knowledge and experience of Applications Support principals and issue investigation.
Good understanding and experience of SQL database management systems
, SSIS, SSRS and T-SQL.
Good Technical Writing Skills.
Working knowledge of industry best practices, ITIL (incident, problem, change, release).
Basic
knowledge of
software development lifecycle (safe agile)
processes.
Knowledge and understanding of general infrastructure components.
Requirements
- of
- off-the-shelf insurance applicat
- ions such as: Subscribe
- and
- Exact Advantage
- desirable.
- Experience of other insurance applications such as
- Claims Management
- Lifecycle
- (
- DOCOsoft
- )
- ,
- document workflow (
- ImageRight
- )
- , Tyche and
- data quality (
- DQ Pro
- )
- desirable.
- Working knowledge of Windows
- 1
- 1
- ,
- Windows Server
- desirable.
- Good Experience of web server technology
- and application lifecycle
- e.g. IIS
- –
- desirable.
- Knowledge and understanding of Lloyd’s insurance market or other insurance background – highly desirable.
- Experience of supporting
- Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.
- Personal:
- Strong customer service ethic
- Strong analytical and logical
- problem-solving
- Ability to learn and understand new products quickly
- Ability to prioritise and organise workload, handl
- ing varying priorities by set
- ting expectations appropriately
- Clear commu
- nicator both written and verbal
- Ability to develop and sustain relationships with internal and external customers
- Ability to apply a p
- ragmatic and collaborative
- approach
- when
- Proactive with suggestions for improvements; thinks laterally; receptive to
- new ideas
- Demonstrates ownership and responsibility
- Personable and
- proactive approach to supporting business users
- Relevant experience in
- the insurance i
- ndustry
- , preferably London Market.
- Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
- Relevant experience
- of
- application support responsibilities.
About Hartford Financial
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