(Senior) Warranty Expert

Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. Our team values, respects, and embraces different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Ready to take ownership of complex warranty cases in a fast-paced, global maritime environment?

We are excited to announce that we are looking for an enthusiastic Warranty Expert to join our skilled Warranty Management Mediterranean and Central Europe team! We welcome applicants at various levels of seniority, as the role can be offered as Senior Warranty Expert or Warranty Expert.

The location for this position is Vaasa, Finland or Trieste, Italy and the role is offered as a permanent contract. Our team embraces a hybrid working model, allowing flexibility to work partially remotely. The role may involve occasional travel, with the possibility of more distant trips depending on business needs.

What will you be doing?

As a Warranty Expert, you will be responsible for the seamless, end-to-end processing of warranty claims for designated installations. Leveraging your technical acumen and strong negotiation skills, you will act as the primary point of contact for all warranty-related inquiries. In this role, you will collaborate closely with internal teams and external stakeholders to ensure timely and effective resolution of warranty issues within your area of responsibility.

Your responsibilities for the role include, but are not limited to: Ensuring fast end-to-end processing of warranty claims for assigned installations based on technical facts.

Acting as the main customer interface for warranty-related matters for assigned installations.

Administering warranty claims and responding promptly and professionally in line with the defined warranty handling process, including maintaining data for relevant products and projects.

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