Account Manager - Helsinki

About this role

Responsibilities

• Manage and develop a portfolio of existing customers, taking ownership after handover from the New Business team
• Drive renewals and long-term customer retention, with a focus on sustainable growth
• Build and execute clear account plans aligned with customer goals and business outcomes
• Identify expansion opportunities through upselling and cross-selling
• Work closely with Customer Success to ensure strong product adoption and engagement
• Partner with Renewals teams to manage contracts and pricing discussions
• Build trusted relationships with key stakeholders and decision-makers
• Use customer data and insights to inform renewal and growth strategies
• Proactively manage risks and address competitive threats throughout the customer lifecycle

Requirements

• Are you an experienced Account Manager with a passion for building long-term customer relationships in SaaS?
• We're looking for someone to join our growing team in Finland to take ownership of a portfolio of customers driving renewals, retention, and sustainable growth. In this role, you'll work closely with customers to ensure they see continuous value from our solutions while identifying opportunities to expand partnerships over time.
• At Meltwater, we offer a collaborative and supportive environment where you can develop your career at your own pace. We value trust, transparency, and autonomy giving you the space to take ownership of your work while being supported by experienced colleagues across Sales, Customer Success, and Renewals.
• You'll be part of an international team, with a strong local presence, where your contributions are valued and your development is a priority.
• Proven experience in Account Management within SaaS or a similar industry with a strong track record in renewals, retention, and growth
• Ability to work independently and take ownership of your customer portfolio
• Strong strategic thinking and a structured approach to account planning
• Excelle