Field Service Coordinator

Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Are you passionate about ensuring top-notch service delivery? We are now seeking an enthusiastic Field Service Coordinator to join our skilled Field Service Operations team in Turku, Finland.

The Field Service Coordinator position is a family leave substitution and offered as an 18-month fixed-term contract.

What will you be doing?

As a Field Service Coordinator, your responsibilities will include planning and coordinating Field Service work orders, making sure they meet project timelines, specifications, and cost targets. Regular communication with Service Engineers and various stakeholders will be essential to provide support, monitor progress, and foster a collaborative environment. Through effective coordination and communication, you will drive a culture of excellence and ensure customer satisfaction.

Your responsibilities for the role include, but are not limited to:

Planning and coordinating Field Service jobs and projects, ensuring quality of job preparations and job completion within agreed time frame and budget.

Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.

Following up and reporting work order statuses to customers and other stakeholders.

Continuously updating the tools used for Field Service management and reporting.

Timely invoicing of work orders.

Closely cooperating with other departments and stakeholders to meet defined targets.

Ensuring that all work is executed in adherence to local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines.

Providing input to development of HSE processes, tools, compet