Multilingual Member Service Associate / HR Helpdesk (Finnish Resource)

Position Description

. Successful hires are willing to be relocated and work in Philippines

. Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.

. Answer phone calls received in English and/or assigned supported language. (Finnish)

. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.

. Assist, where possible, in resolving HR related queries from members/managers/non-members.

. Provide a positive image of CGI through his/her role.

. Deliver GBS H2R SC3 services on the assigned agreed processes to CGI Partners around the world.

. Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.

. Ensure that set objectives are met as defined on the agreed performance metrics.

. Gather relevant detailed information regarding the queries.

. Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.

. Maintain adherence to all company policies and procedures.

. Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.