People Operations Junior Specialist (FTC 9 months)

We’re looking for a People Operations Junior Specialist to join our People Operations team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey. This role will report to our People Operations Lead based in Tallinn. Your mission:  As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own operational process matters across a number of platforms, providing important insights and sound recommendations for process changes, and ensuring key stakeholders are continually informed of relevant updates. Role summary: You've got some initial work experience behind you and you're feeling more confident about how our operational engine works. You continue to work very closely with your Lead to build on your growing customer service skillset and service delivery focus, but with the foundational knowledge firmly in place, you're now becoming more curious by challenging whether our established procedures and policies continue to serve their most optimum customer-centric purpose. Responsibilities: Onboarding Support Manage the end-to-end administrative onboarding process for new joiners, ensuring a smooth Wiser journey with clear communication to all stakeholders Coordinate adaptable onboarding plans in partnership with hiring Leads and collaborate on continuous improvements that align with Wise's way of working Oversee the relocation process for new joiners, managing all logistics and documentation requirements Facilitate new joiner engagement and networking in collaboration with the wider People team Deliver local onboarding sessions covering essential first-week information (joiners, benefits, etc.) and maintain an informative, engaging and up-to-date onboarding deck Wiser Support Champion the People team's ticketing desk with a one-team mentality, responding to queries efficiently and with a customer-centric approach Process all Workday actions throughout the Wiser lifecycle Partner with the Global Mobility team to manage international remote working requests through our Mobile Wiser initiative Coordinate immigration requirements for new and existing Wisers Support the Payroll team with documentation and information needed to process changes (joiners, benefits, leavers, etc.) Produce employment documentation as required (reference letters, contract changes, government surveys, etc.) Maintain team content on Confluence, ensuring information is transparent, accessible, and current Oversee health checks processes where applicable Offboarding Support Manage all last-day administration for leaving and relocating Wisers, collaborating closely with Workplace, UT, and People Services teams to complete offboarding steps Wider Team & Business Contribution Contribute to local and global projects and initiatives Embrace growth opportunities by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development  

Essential Skills & Experience You have fluent Estonian language skills (C2 level) and excellent written and verbal English communication skills (C1 level) You have a keen interest in a people-focused career, improving employee experience and delivering excellent customer service You have eagle-eyed attention to detail and the ability to handle confidential information professionally and compliantly You have strong time management skills with the ability to prioritise tasks by impact Mindset & Approach You have a can-do attitude with a positive, customer-centric mindset You have a strong growth mindset with resilience and excitement for change in a hyper-growth environment You're adaptable and solution-focused with curiosity to learn and expand your operational knowledge You're an advocate for Wise values and shared services evolution Technical & Collaboration You have a passion for tech and data with a desire to embrace automation and innovative solutions You're self-aware and trustworthy, enabling effective collaboration within your team and across the organisation  

Interview process: Recruiter Screen - A high-level conversation to sense-check your experience and discuss the opportunity Team Interview - You'll meet with team members to dive deeper into your relevant experience and motivation for joining Wise Final Interview (In-Office) - You'll join us at the office for a 60-minute interview exploring your big-picture mindset, "get it done" approach, and overall team fit, followed by a 30-minute coffee chat with the rest of the team to meet your potential colleagues If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in Englis