Senior Sales Strategy & Operations Analyst
About this role
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
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Senior Sales Strategy & Operations Analyst
If you have a successful track record in sales operations, working with a team of highly technical sales individuals to consumer web, mobile, media and enterprise companies we wish to hear from you. In this role you will be a meaningful part of our growth responsible for providing first class operational management to our Sales organisation. You will help drive business plans, define sales processes, analyse revenue trends & critical metrics among other special projects to enhance productivity. In addition, you will drive operational improvements in the areas of reporting, process, workflow, communication, and strategy.
Responsibilities
- Proactively recognise business needs, and provide core business support functions to ensure the successful running and maintenance of the sales business
- Project manage the Sales and operations strategy, understand priorities and execute operational plans
- Ability to understand, create, and deliver top-quality, audience-appropriate communication
- Optimise Sales operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing
- Work closely with other team members and the business to track metrics, KPIs, analytics and dashboards to provide performance measurement and drive business performance
- Provide core business support functions to ensure the successful running and maintenance of the CS/Sales business
- Provide front line support for other operational functions such as deal desk, contracts & finance to provide Sales support for common business situations
Requirements
- Ideally, 5+ years of strong analytical and problem solving experience in a sales operations role
- To be successful in this role, the candidate must have a thorough understanding of sales ops best practices and policies and be able to implement those best practices across revenue teams.
- They must have experience working with cross functional teams in order to drive operational plans for the region
- Interpersonal skills across a multi-level organisation - with a proven focus on being able to translate data and metrics into predictable business insight
- Proven communication skills at all levels of an organisation - with a demonstrated focus on being able to translate data and metrics into predictable business insight
- Ability to interpret complex business documents/reports, create and present process documentation and training
- Detail oriented; and must be highly organised with the ability to manage towards multiple deadlines simultaneously
- Excellent problem solving and analytical skills
- We’ll be super impressed if you have experience in any of these
- Experience in the B2B sector working for a SAAS/Software or technology company
- Experience working in a high growth organisation
- Work Hours: This position will require you to be available during core business hours (9am - 6pm)
- Work Location(s) & Travel Requirements:
- This position can be hired in the following preferred office locations:
- London
- Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.