ICT Support Technician
VantaaCompetitiveHybrid0 applicants
About this role
ICT Support Technician (Network & Security Focus)
Role Overview
The ICT Support Technician provides comprehensive technical support across multiple sites, covering helpdesk operations, system administration, networking, and cybersecurity. This role has evolved beyond traditional support into a hybrid position combining support, network administration, purchasing hardware
and security operations.
Responsibilities
- Technical Support (1st-3rd Line)
- Provide end-to-end user support for over 200 users (employees and contractors)
- Troubleshoot hardware, software, and network issues
- Deliver remote and on-site support across multiple locations
- Support a wide range of applications including Microsoft 365, Slack, and business systems
- Systems Administration
- Administer and maintain:
- Microsoft 365 (Exchange, Teams, SharePoint, Intune, Azure AD)
- Google Workspace and other SaaS platforms
- Manage user accounts, permissions, and device configurations
- Support server environments and virtualization platforms (VMware)
- Networking
- Support and maintain network infrastructure across sites
- Work with firewalls, VPNs, and secure remote access systems (e.g., Fortigate, FortiSASE)
- Monitor network performance and troubleshoot connectivity issues
- Cybersecurity & Monitoring
- Assist with security monitoring and incident response
- Support tools such as:
- Network analyzers (FortiAnalyzer)
- Monitoring systems (PRTG)
- Implement security best practices and endpoint protection
- Backup & Storage
- Manage backup systems (Veeam)
- Perform backup checks, restores, and disaster recovery testing
- Site & Infrastructure Support
- Assist in deployment of new IT infrastructure for new sites
- Support operational technology systems (e.g., SCADA, BMS, CCTV, access control)
- On-Call Support
- Respond to critical incidents outside business hours
- Smart-Hands Support / Customer Support
- Respond to customer specific cases, - racking devices, servicing equipment and troubleshooting issues.
- Cabling nee