CRM Business Readiness Lead

About this role

About Avaron AB

Avaron helps you find assignments that match your skills and ambitions. As a permanently employed consultant with us, you get competitive terms – combined with the variety and growth that a consulting career offers. About the Assignment You will take a central role in a large CRM transformation where the focus is not only on delivering a new solution, but on making sure the business is fully ready to adopt and operate it from day one. This is a senior assignment for you who combine structured change leadership with hands-on program delivery and know how to turn plans into real business readiness. You will own the end-to-end readiness view across business impact analysis, planning, target operating model alignment, training, trials, pilots, and service operations readiness. The environment is multi-country and fast-moving, with phased delivery, close collaboration across business and technical teams, and a strong focus on reducing risk during cutover and adoption. It is an exciting opportunity to influence how a major CRM rollout is introduced, anchored, and made operational in practice. Job DescriptionYou will lead the full business readiness planning and execution in line with the integrated program plan and business phasing. You will make sure readiness activities are sequenced correctly against design, build, migration, and release milestones. You will drive business impact assessments covering processes, roles, ways of working, and operational hand-offs across markets. You will coordinate friendly user trials so business users can validate end-to-end journeys, operational processes, and readiness assumptions ahead of broader rollout. You will guide the training approach together with the assigned training resource, including role-based setup, materials, scheduling, and readiness sign-off. You will own readiness sign-off for key program milestones and provide clear recommendations to senior stakeholders when needed. You will lead go-live readine