Robot After-Sales Service Engineer

About this role

Responsibilities

• Perform installation, commissioning, and acceptance of industrial robots and automation equipment
• Provide on-site after-sales service, including troubleshooting, repair, and maintenance
• Diagnose mechanical, electrical, and control system issues and implement effective solutions
• Conduct robot programming, debugging, and performance optimization
• Execute preventive maintenance and ensure system reliability
• Prepare service reports and maintain accurate documentation
• Provide technical training and operational guidance to customers
• Support system upgrades, retrofits, and continuous improvement initiatives
• Mandatory Requirements (Core Criteria)
• Must hold a valid robot service or engineering certification
• (e.g., Agibot, ABB, FANUC, KUKA, Universal Robots, or equivalent)
• Must have completed formal training in robot operation, maintenance, or system integration
• Hands-on experience in robot maintenance, after-sales service, or technical support
• Technical Skills
• Solid understanding of industrial robot systems, structures, and control principles
• Experience with robot programming and teaching (e.g., ABB RAPID, FANUC TP, KUKA KRL, URScript)
• Basic knowledge of PLC (Siemens, Mitsubishi, etc.) and HMI systems
• Ability to troubleshoot electrical and mechanical issues independently
• Familiarity with servo systems, sensors, and industrial communication protocols (e.g., Profinet, EtherCAT)
• Experience Requirements
• 2–5 years of relevant experience in robotics or automation service
• Field service or customer-facing experience is preferred
• Preferred Qualifications
• Experience with multiple robot brand