Support Services Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Project Management Manager.

Your role and responsibilities

ABB Electrification Service is a leading supplier of products and services for the aftermarket in electric power, primarily low and medium voltage switchgear. We work closely with our customers across Sweden to maximize availability, reliability and safety in their facilities – while contributing to reduced environmental impact through smart, sustainable and digital solutions.

As a Support Service Specialist, you play a central role in ensuring correct financial management of service assignments, product and spare part deliveries, and a high level of customer satisfaction through professional order management, clear communication and ongoing follow-up. The position is located in Västerås.

In this role, you will be mainly accountable for:

Managing customer orders, monitoring order and contract status, and archiving relevant documentation

Handling invoicing, crediting, and cost monitoring related to service assignments, products, and spare part deliveries

Coordinating with internal and external resources to resolve order- and claim-related customer queries

Ensuring a positive customer experience through regular updates, clear communication, and ongoing follow-up

Qualifications for the role

You are structured, accurate and service-minded, with a collaborative and solution-focused approach. You are comfortable working in a dynamic environment and take ownership of customer-related matters.

You also bring:

Knowledge of principles and practices in customer service, with an agile and proactive mindset

Experience of invoicing and an interest in finance

Experience in SAP ECC, technical competence/interest, and experience of working with Office 365

Strong written