Service Specialist
About this role
We are looking for a Service Specialist to strengthen Ropo’s service operations.
In this role, you play a key part in ensuring the smooth delivery of our services and the successful fulfilment of customer requests. You will work with technical solutions, data flows and integrations together with our experienced specialists.
Ropo is the Nordic market leader in invoicing technology. Our services automate invoicing and receivables management into a seamless end‑to‑end process, reducing manual work and improving the daily operations of our customers. At the core of our competitive edge is the Ropo Tech team and our in‑house software development, which enables us to use modern technologies and agile methods.
Your responsibilities
Executing service and change requests
Investigating and resolving incidents
Supporting implementation projects
What we expect from you
Understanding of software and service production fundamentals (ITIL)
Programming and database skills (PHP and SQL are considered an advantage)
Project work skills and persistence
Ability to work under pressure in a fast‑paced environment
Relevant educational background (e.g., Engineering in Information Technology or Computer Science studies) – we also welcome students
Knowledge of invoicing processes (sales and purchase invoices) is considered an advantage
Fluent Finnish is required