Service & Engagement Team Leader

The starting pay range for this position per hour is $21.50 - $23.50. The full pay range for this position per hour is $21.50 - $36.55

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

https://corporate.target.com/careers/benefits

.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates

of

both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and

ultimately guest

loyalty. Empowered to make shopping quick and easy for guests at the

checklanes

, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target

,

we believe in our

leaders

having meaningful experiences that help them build and develop skills for a

career. The role of a Service and

Engagement Team Leader can provide you with the

skills and experience of

:

G

uest service

fundamentals

and

experience building a guest

first

culture

and driving loyalty

programs

G

uest engagement

,

problem

solving

and resolution

R

etail business fundamentals

,

including

department sales trends, inventory management, guest shopping patterns,

pricing

and promotions strategies

P

lanning department(s) daily/weekly workload to support business priorities and deliver

service and

sales goals

L

eading a team of hourly team members

,

including skills in interviewing, developing, coaching,

evaluating

and

retaining

talent

As a

Service and Engagement Team Leader, no

two days

are ever the same, but a typical day will

most likely include

the following responsibilities:

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

Ensures every team member understands, is trained, and consistently

delivers on

Target’s guest experience commitments

and consistent operations.

Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

Reviews area guest, financial, and team outcome metrics to

identify

opportunities

,

takes action to improve

, and

aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating

equitable

experiences.

Lead

a team of passionate and knowledgeable Guest Advocates

, Service Advocates

and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in

teraction

s, quality of service

,

resolution, driving

loyalty

and

cleanliness standards

.

Lead and

demonstrate

a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,

coaching

and team interactions

.

Understand sales goal

s, business

reporting

and guest insights to

plan and execute daily/weekly workload

,

to deliver on store sa

les goals

,

guest engagement

and troubleshoot opportunity areas

as needed

throughout the day

.

Support

Target Loyalty Programs

to ensure your team can educate and promote the suite of benefits, features and offerings that reward our

guest

and

enhance their shopping experience

.

Support your

direct

leader

by

follow

ing

up on training complet

ion, checking for understanding

and supporting continuous education opportunities to drive

proficiencies

for all front of store experi

ences

.

With guidance from your direct leader, e

ngage in consistent, meaningful development conversations throughout the critical touch points within

the

team's

career path

.

Personalize recognition and appreciation

of your team

to reinforce critical guest service behaviors and promote a positive te

am and guest

centric culture

.

With guidance

from your direct leader

,

help l

ead a

culture of accountability through clear expectations and performance management (

listen,

observe

, recognize and coach) on critical Se

rvice and Engagement behaviors

.

Quickly respond to any

concerns with

guest

s

’

shopping experience by de-

escalating

the situation and ensuring your team understands and feels supported to

resolve or address

guest

concerns and issues

.

Ensure

your team

members

stay

up-to-date

on

upcoming major promotions, brand

launches

and events

.

Evaluate candidates for open positions an

d develop a guest-centric team

as directed by your direct leader

.

Support and enable

team members

to deliver

pick up

and

drive up

orders

(including drive up

r

eturns and Starbucks)

efficiently and accurately to

digital

guests

, following all federal,

state

and local

adult beverage

laws

. Support

guest services as needed.

D

emonstrate a culture of ethical co

nduct

and

compliance; l

ead team to work in the same way and hold others accounta

ble to this commitment

.

Lead and

demonstrate

a safety culture

through m

od

eling and recognizing safe behaviors,

identifying

and correct hazards, holding team accountable to following safety expectations,

assisting

with incident response, an

d reporting/investigating injuries

timely

and accurately.

Model the execution of physical security processes

in order to

enhance the instore security culture.

Support merchandise protection strategies across the total store

,

including ordering, storage and application

as directed by best practices

If applicable, a

s a key c

arrier, follow all safe and secure training and processes

.

Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

Address all store emergency and compliance needs

.

All other