Operations & After Sales Assistant

Nexstim is a Finnish, globally operating growth-oriented medical technology company. Our mission is to enable personalized and effective diagnostics and therapies for challenging brain diseases and disorders. Nexstim has developed a world-leading non-invasive brain stimulation technology for navigated transcranial magnetic stimulation (nTMS) with highly sophisticated 3D navigation providing accurate and personalized targeting of the TMS to the specific area of the brain.

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Operations & After Sales Assistant

We are now looking to add an Operations & After Sales Assistant to join our headquarters team in Helsinki. In this role, you will contribute to excellent customer experience by ensuring smooth order handling, timely deliveries and responsive after-sales support.

Your tasks are (but not limited to):

customer service for incoming enquiries and orders; keeping customers informed throughout the process

order fulfilment and shipping coordination, including preparing documents and products to be shipped, arranging pick-ups, tracking and confirming deliveries

assisting with incoming inspection and device final testing prior to dispatch, following work instructions and quality procedures

after sales support (for example, making quotations for spare parts and annual maintenances)

invoicing

maintaining accurate records and documentation in our internal tools and processes

other warehouse and production support tasks

You will work closely with operations, sales and service colleagues to secure on-time, right-first-time deliveries. The role requires an organized, hands-on approach and the ability to manage several tasks simultaneously.

We expect you to have:

a suitable educational background (for example vocational or polytechnic school)

some work experience from customer service, order processing, logistics or after-sales

a structured and proactive mindset with attention to detail and the ability to work independent