IS Service Delivery Manager HR

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: IS Manager

Join us as we build a new global ISIT organization for our Robotics company. We are creating the digital foundation that will support our global sales, service and production of robots. This is a rare opportunity to influence the future of a fast‑growing robotics business and help shape a modern, scalable and high‑performing IS landscape.

As IS Service Delivery Manager for HR, you will act as a key partner to Global Process Owners and HR stakeholders, translating business needs into effective IT solutions. You will ensure that our HR applications and integrated systems deliver strong performance, reliability and value. Working in a complex, multicultural environment, you will lead service delivery, manage vendors, drive improvements and ensure that our HR technology ecosystem supports the company’s strategic ambitions. The role carries significant organizational impact and requires strong leadership, financial accountability and excellent stakeholder management.

Main responsibilities:

Ensure strategic alignment of HR business demand with IS service owners and deliver the IS strategy for HR applications

Lead and optimize service delivery performance, including oversight of third‑party suppliers and service reporting

Coordinate delivery of new demand, change requests and defect resolution to ensure high‑quality outcomes

Manage financial accountability for applications in scope, including budgeting, forecasting and cost control

Build strong relationships with stakeholders and vendors, fostering collaboration and continuous improvement

You will also coordinate maintenance activities, support innovation and continual improvement, ensure compliance with internal controls and guide external team members in tools, p