Customer Specialist

Would you like to be a part of our Nordic customer service team with dedicated colleagues who work closely together in a culture where we help each other, ensure mutual success, and do our very best for our customers?

Then we have an exciting job for you at Kramp in Lund (SE) or Paimio (FI).

Your responsibilities will be:

Ensuring high customer satisfaction by working in a structured and goaloriented way with all incoming inquiries, including orders and deliveries.

Demonstrating strong customer engagement and building relationships with high loyalty between the customer and Kramp.

Have capabilities and drive to do pro-active sales initiatives

Being proactive to secure close interaction with customers, our sales representatives, the logistics department, and product specialists.

Taking active responsibility for achieving our defined goals.

Actively contributing to improvement initiatives within the role as well as routines and processes.

Helping shape our digital development.

Who are you?

You have a natural talent for administrative structure.

You have experience with and a passion for customer contact through various channels such as phone, email, chat, and facetoface meetings.

You are naturally solutionoriented and take responsibility.

You have technical understanding and knowledge from ERP system, CRM, omnichannel platforms and other IT systems that can be seen useful.

You are used to communicating and reporting in CRM and other digital platforms.

You are fluent in Swedish and understanding Finnish is an advantage. You need to speak and write English as well.

You enjoy frequent customer interaction, have a sense of humor, and are the kind of team player everyone wants on their team.

You are inspired by and comfortable performing in a highpaced environment.

You want to work hard and are willing to make the changes needed for a successful future.

We offer:

We are an ambitious, fastgrowing, and financially sound organization.

We highly value personal develo