Technical Support Engineer Application Specialist
About this role
The opportunity
We are looking for a Technical Support Engineer – Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.
You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.
How you’ll make an impact
Provide advanced technical support and consultation for customer application‑related issues
Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner
Guide customers on hardware and firmware upgrades as well as application optimization
Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
Take ownership of assigned cases and manage priorities in a high‑workload, global environment
Contribute to continuous improvement of processes, tools, and ways of working
Your background
Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
Minimum 5 years of experience in technical support, application engineering, or a similar role
Solid experience working in customer support services within an international environment
Strong knowledge of power systems, protection, and control
Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
Experience in commissi