About this role
As the Associated-Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management. Key responsibilities Team Management: Leading and supporting a team of 4 : Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization. Promoting collaboration, trust, and cohesion among team members. Addressing any potential conflicts among team members to your senior management and/or HR Partner Supporting employee growth through training, mentorship, coaching, and advancement opportunities. Hiring: Leading the recruitment process with your Talent Acquisition Partner Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles. Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues. Conducting under performance process with the help of your Senior Management and HR Partner. Operations management: Controlling daily operations: (Payments screening, data updates, transactions processing, etc.) Delegating Executing non-ordinary operations Reporting: implementing and producing periodical statistics and reports Documentation and Procedures: properly documenting main procedures Collaborating: external / internal Project Management: guide internal projects Monitoring: team’s capacity allocation Report to the Vice-director and assist him/her in the strategic planning of the team’s activities
Minimum of 5 years track record of back-office environment. Previous experience in a leadership role is a strong advantage. Very good knowledge and previous experience in Back-office/Operations department Proficiency with Office banking operations Very good understanding of operational workflows Strong project management and problem-solving skills Ability to prioritize and deliver on multiple tasks in a deadline-driven environment Excellent interpersonal skills, results-oriented, team player Excellent communication and presentation skills
SQ2