Staff Technical Program Manager - Hosted Infrastructure Operations

About this role

Responsibilities

Requirements

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Technical Program Manager - Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services department, reporting to the Director, Technical Program Management. This position is available as remote opportunity within the the Netherlands (or elsewhere in EMEA where Zscaler has a legal entity). You will drive technical program management and operational support for our cloud and private customer environments, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment. What you’ll do (Role Expectations) Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure Provide operational and network support to private customer and vendor-hosted environments Deliver management-level visibility and reporting on project status, risks, and information to ensure transparency Develop and refine processes, program templates, and documentation to scale the organization Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships Bachelor’s degree in Engineering, Computer Science, or Business What Will Make You Stand Out (Preferred Qualifications) Professional experience designing, implementing, and troubleshooting networks Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript Hands-on experience working with Netbox