Senior Mobile Messaging Deliverability Consultant

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

Provide market insights to the product teams to drive the roadmap strategy

Position the best solution in mobile messaging area to the prospect / customer need

Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.

Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.

Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.

Create and maintain a consistent voice in the area of mobile messaging across the whole organization

Write clear and concise documents to support new and existing products

Work collaboratively with cross-functional teams to ensure that you help deliver on their goals

Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance

Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns

Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)

Experience of vendor management and commercial negotiations

Have the confidence to support Pre-Sales and Post Sales engagements

Vendor management experience

Exposure to Vendor Contract management and billing conflict resolution

Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product

Manage the end-to-end Customer Onboarding process

Ability to delivering Product Training Sessions

Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind

Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person

Determined - The ability to make difficult decisions and trade-offs and follow through

Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations

Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

In-depth Knowledge of SMS & MMS

Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)

Experience in Vendor Management

Commercial Negotiation

Contract Management

Billing Management

New Account Creation

Customer Pre-Sales Engagement

Customer Post-Sales Engagement

Customer Onboarding

CTIA & CWTA compliance

TCPA Compliance

Delivering Product Training Sessions