Senior Conversational AI Lead

Customer Service at Spotify is scaling toward AI-driven, agent-based automation where dynamic reasoning becomes the primary interaction model. As we scale automation and expand into new verticals (Consumer and Creators & Artists), we’re looking for a Senior Conversational AI Lead to shape how our AI agents behave, reason, and deliver outcomes at scale.

This role sits at the centre of our automation strategy. You will act as a system owner for the agent experience, se