Sourcing and Procurement Specialist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We’re looking for a Sourcing & Procurement Specialist to join our growing Procurement team in Dublin.

This role blends strong tactical procurement execution (requisition-to-PO, supplier onboarding, policy compliance) with hands-on sourcing expertise. You’ll not only ensure our day-to-day procurement operations run smoothly — you’ll also lead sourcing initiatives, drive commercial value, and help modernise how we procure through automation and AI-driven solutions.

Reporting to the Head of Procurement, you’ll partner closely with stakeholders across Finance, Legal, IT, Security and business teams to deliver efficient, compliant and commercially sound procurement outcomes.

We’re looking for someone who is operationally excellent, commercially sharp, and excited about leveraging AI and automation to improve how procurement works at scale.

What will I be doing?

Procurement Operations (Tactical & P2P)

Manage the full requisition-to-PO (P2P) lifecycle in Zip, ensuring requisitions are complete, compliant and processed efficiently

Partner with stakeholders to ensure requirements are clear and aligned with procurement policies

Review requisitions to ensure accuracy of scope, pricing, documentation and approvals before processing

Manage supplier onboarding and vetting requirements in collaboration with internal stakeholders

Support contract execution workflows in Ironclad, ensuring documentation is complete before PO issuance

Collaborate with Accounts Payable to resolve invoice queries and ensure timely supplier payments

Provide procurement training and support to stakeholders across the business

Ensure adherence to Intercom’s procurement policies and procedures

Perform daily tactical and operational procurement activities as required

Strategic Sourcing & Commercial Ownership

Build our capabilities for RFPs, RFQs and supplier evaluations using AI first mentality

Conduct market analysis and benchmarking to identify cost optimisation and value opportunities

Negotiate commercial terms, pricing structures and contract provisions in partnership with Legal

Drive supplier selection decisions based on total cost of ownership, risk, scalability and business needs

Develop category insights and proactively identify sourcing opportunities across key spend areas

Support contract renewals with structured commercial reviews and negotiation strategies

AI & Automation Mindset

Identify opportunities to automate and streamline procurement workflows and approvals

Leverage AI tools to enhance sourcing analysis, spend insights, benchmarking and contract review preparation

Partner with internal systems teams to optimise Zip, Ironclad and related procurement tools

Drive continuous improvement initiatives focused on reducing cycle times and increasing process efficiency

Champion data-driven decision-making within procurement

Stay informed on emerging procurement technologies and AI-driven sourcing solutions

What skills do I need?

3–5+ years of procurement and sourcing experience

Strong experience managing P2P systems (Zip preferred)

Demonstrated experience running sourcing events and negotiating commercial agreements

Strong analytical and commercial acumen

Experience reviewing and interpreting contracts in collaboration with Legal

Excellent written and verbal communication skills

Ability to manage multiple stakeholders and competing priorities

Highly detail-oriented with strong organisational skills

Proactive, curious and solutions-oriented mindset

Comfortable working independently and driving initiatives with minimal supervision