Senior EMEA Customer Growth Marketing Specialist
About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
About our team
The EMEA Field Marketing team is a critical component of Okta’s ambitious growth strategy in the region. We are a passionate, high-impact group that works in close partnership with Sales and other cross-functional teams to drive pipeline, accelerate opportunities, and build brand presence.
About this role
This is a newly created, high-impact role within the EMEA Marketing function, dedicated to ensuring Okta's customers receive maximum value from their investment. You will be instrumental in building and executing content and community programs designed to foster customer loyalty, drive adoption, and fuel sustainable growth across the region. You will work cross-functionally with key internal stakeholders to deliver a cohesive customer experience.
Responsibilities
- Create and execute customer reference programs that showcase successful customer journeys.
- Develop and lead the EMEA customer user group strategy, fostering strong peer-to-peer engagement and community.
- Organize and manage regional Customer Advisory Boards (CABs) to gather strategic insights and deepen executive relationships.
- Design and implement customer cross-sell and upsell programs in close collaboration with the Sales and Customer Success teams.
- Partner closely with the EMEA Field Marketing team and Global Customer Marketing stakeholders to ensure alignment and consistency in all customer-facing initiatives.
- Champion the voice of the customer within the organization, translating customer needs into actionable marketing programs.
- What experience you have
- Experience in customer marketing, customer success, or growth-focused roles, ideally within the EMEA region.
- Demonstrated ability to build, launch, and scale community or content-driven programs that measurably impact customer growth and retention.
- Experience working cross-functionally with Sales, Customer Success, and global teams.
- A keen interest in leveraging Artificial Intelligence (AI) and new technologies to enhance marketing effectiveness and customer engagement.
- Why you are excited about the role
- You are excited to be the customer's champion, directly influencing their success and maximizing their investment in Okta. You thrive in a dynamic, high-growth EMEA environment and are eager to build a foundational program from the ground up, making a visible, measurable impact on the business. You are a forward-thinking innovator ready to experiment with new approaches, particularly around content and community.
- Why we are excited about you
- We are looking for a collaborative and ‘can-do’ individual who is passionate about putting the customer first. You have a forward-thinking mindset and the ability to turn innovative ideas into successful execution. You’re an ace collaborator and have the drive to achieve the best results for our customers and the business.