Manager, Soft Brands (m/f/d)
About this role
đ Can you help us change the world?
Itâs true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, weâre propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, weâre enabling the worldâs most revolutionary hospitality brands to accelerate their digital transformation.
Weâre on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... đ
đ§đ»âđ» About the role
First things first: you want to know what youâre actually applying for. Itâs impossible to capture every nuance of a role â especially at a rapidly growing company like Mews â but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
The primary role of the Manager, Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account Executives. In this people management role, you will ensure your team executes our Soft Brand sales and customer success strategy, supports value realisation, and fosters long-term customer growth.
Reporting to the VP of Enterprise, this role bridges strategy and execution, providing coaching, workflow direction, and day-to-day decision-making support.
Responsibilities
- Lead, coach and develop a team of Account Executives managing Soft Brand accounts across Europe
- Drive performance excellence through goal setting, ongoing coaching and career development
- Own strategic account planning in partnership with the VP of Enterprise, including long-term growth roadmaps
- Monitor account health, proactively addressing risks and preserving strong customer satisfaction
- Act as escalation point for regional go-to-market teams
- Collaborate cross-functionally with Product, Commercial, and Operations to ensure alignment and unblock execution
- Capture and communicate insights, including Voice of Customer feedback and key commercial performance metrics
Requirements
- Proven success in SaaS account management, customer success, or enterprise sales, ideally with franchise/multi-property clients
- People management experience with a coaching mindset and track record of developing high-performing teams
- Strong commercial acumen with experience driving growth and engaging C-level stakeholders
- Excellent stakeholder management and communication skills, comfortable presenting to senior executives
- Comfortable in a dynamic, scale-up environment
- Familiarity with Salesforce, Atlassian, and basic reporting/analytics tools
- Based in EU/UK with easy access to international airport for client travel
- đ Whatâs in it for you?
- Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?
- That success is powered by our incredible people and supported by the benefits that help them thrive.
- đ Global benefits
- No matter where youâre based, youâll enjoy:
- Participation in our company share program
- Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
- Unlimited paid holiday (yes, really)
- Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.