Home Delivery Regional Depot Manager

About this role

Responsibilities

• Own end-to-end performance across three HFDN sites in the West, ensuring consistent standards despite differences in scale and maturity
• Act as the senior operational lead for the region, accountable for service, cost, safety, DSPs.
• Stabilise and scale new and smaller sites, ensuring they are operationally sound and aligned to HFDN ways of working
• Oversee final mile delivery operations, from box handover and van loading through to route execution
• Drive delivery accuracy, service reliability, and customer experience across all sites
• Work closely with planning and central teams to ensure routes are executable and efficiently delivered on the ground
• Work closely with central Logistics and HFDN development teams to embed new processes, tools, and standards
• Identify operational risks and improvement opportunities, using data to drive decisions
• Support future site launches and expansion activity in the region, acting as a key operational input
• Ensure high standards of health and safety and compliance across all sites
• Oversee cost control, invoice approval, and regional budget adherence
• Handle escalations relating to customer complaints, insurance claims, and delivery incidents
• Proven experience leading multi-site logistics or home delivery operations, ideally within B2C, FMCG, or last-mile environments
• Comfortable owning regional performance rather than a single site
• Strong people leader with experience managing Drivers and site teams

Requirements

• Confident operating in fast-changing environments, including new site launches or expansion phases
• Solid understanding of fleet operations, driver models, and final mile delivery challenges
• Data-driven, with the ability to balance cost, service, and safety
• Experienced in health and safety, incident management, and operational risk
• A demonstrable track record of reducing errors and improving operational performance at scale
• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance