Process Improvement Manager
About this role
About The Team:
OpEx are the catalyst, enabling others to achieve sustainable performance improvements. Fostering a culture of change, which strives for World Class, in order to change the way people eat forever. To achieve this purpose and create the culture that enables it, we live by our FRESH values:
Fun: We enjoy our work, finding fun in our collaboration and results.
Respect: We see value and worth in others and each other, actively listening and accepting differences.
Enthusiasm: We proactively approach our work with energy, seeing challenges as opportunities and inspiring others to do the same.
Simplicity: We strive for simplicity, avoiding overcomplicating problems and solutions.
Honesty: We are open about our mistakes and knowledge gaps, we take accountability for our actions.
What You Will Be Doing:
Serve as the single point of accountability for all quality-related activities across the Auto DC sites, acting as the QC Pillar Lead for the Auto Cluster.
Drive all initiatives across the value chain to achieve a Perfect Order Rate (POR) target of >96.6%, using customer feedback as the primary driver for improvement activities.
Act as a "Coach," working hand-in-hand with nominated Operations partners at each site to teach QC methodology and ensure operational ownership of results.
Drive the daily use of structured, data-driven methodologies (e.g., Error Rate Standard Approach, 5 Whys, process mapping, 7 QC Tools) to find and eliminate the true root cause of failures.
Partner cross-functionally with FSQA, Delivery/Logistics, and SCO teams to ensure upstream and downstream process alignment and compliance with standards like BRCGS and ISO.
Lead Weekly Business Review (WBR) reporting on key metrics, including POR, top error drivers, and the progress of improvement initiatives.
Participate in an international group of QC experts to benchmark best practices ("steal with pride") and actively engage in global initiatives.
Who You Are:
You possess a Lean Six Sigma Green Belt certification (essential), with a Black Belt certification being preferred.
You have proven experience in a quality management or operational excellence role, specifically with data analysis and performance metrics.
You demonstrate strong coaching and mentoring skills, with the ability to lead and influence stakeholders without direct authority.
You have a deep understanding of quality metrics (e.g., POR, Cost of Poor Quality) and structured problem-solving frameworks like the "World Class Manufacturing 7 Steps of QC".
You have experience working in a multi-site or international role, ideally with exposure to automated warehouse systems.
You act as a role model for Health & Safety, ensuring standards are met and sustainably maintained while leading by example in operational excellence.
What you will get in return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance
Responsibilities
- Fun: We enjoy our work, finding fun in our collaboration and results.
- Respect: We see value and worth in others and each other, actively listening and accepting differences.
- Enthusiasm: We proactively approach our work with energy, seeing challenges as opportunities and inspiring others to do the same.
- Simplicity: We strive for simplicity, avoiding overcomplicating problems and solutions.
- Honesty: We are open about our mistakes and knowledge gaps, we take accountability for our actions.
- Serve as the single point of accountability for all quality-related activities across the Auto DC sites, acting as the QC Pillar Lead for the Auto Cluster.
- Drive all initiatives across the value chain to achieve a Perfect Order Rate (POR) target of >96.6%, using customer feedback as the primary driver for improvement activities.
- Act as a "Coach," working hand-in-hand with nominated Operations partners at each site to teach QC methodology and ensure operational ownership of results.
- Drive the daily use of structured, data-driven methodologies (e.g., Error Rate Standard Approach, 5 Whys, process mapping, 7 QC Tools) to find and eliminate the true root cause of failures.
Requirements
- Partner cross-functionally with FSQA, Delivery/Logistics, and SCO teams to ensure upstream and downstream process alignment and compliance with standards like BRCGS and ISO.
- Lead Weekly Business Review (WBR) reporting on key metrics, including POR, top error drivers, and the progress of improvement initiatives.
- Participate in an international group of QC experts to benchmark best practices ("steal with pride") and actively engage in global initiatives.
- You possess a Lean Six Sigma Green Belt certification (essential), with a Black Belt certification being preferred.
- You have proven experience in a quality management or operational excellence role, specifically with data analysis and performance metrics.
- You demonstrate strong coaching and mentoring skills, with the ability to lead and influence stakeholders without direct authority.
- You have a deep understanding of quality metrics (e.g., POR, Cost of Poor Quality) and structured problem-solving frameworks like the "World Class Manufacturing 7 Steps of QC".
- You have experience working in a multi-site or international role, ideally with exposure to automated warehouse systems.
- You act as a role model for Health & Safety, ensuring standards are met and sustainably maintained while leading by example in operational excellence.