Head of Engineering

About this role

Responsibilities

• Lifecycle Personalization: Define and drive the direction for Tide’s personalization and recommendation engines to tailor the member experience.
• Communication Framework: Lead the development and optimization of our communication frameworks and CRM integration to ensure timely, relevant engagement across all touchpoints.
• Technical Strategy: Manage Engineering Managers (EMs) within the domain, focusing on technical leadership, architecture, and long-term engineering strategy.
• Cross-Functional Collaboration: Partner with Product, Design, and Business teams to leverage data for rapid prototyping and impactful solution delivery.
• Excellence & Mentorship: Foster a culture of technical excellence, security, and continuous learning while mentoring the next generation of engineering talent

Requirements

• Experience: 10+ years of engineering experience delivering high-quality, customer-focused digital products.
• Domain Expertise: Deep expertise in distributed architectures, fintech, and ideally, experience with CRM systems and automated communication workflows.
• Front-End Knowledge: Strong understanding of front-end architecture (preferably Flutter) and scalability to ensure a smooth UI/UX across the member journey.
• Strategic Execution: Ability to translate complex lifecycle goals into clear technical roadmaps and communicate the "why" to stakeholders.
• Leadership: Proven track record of managing managers and scaling high-performing engineering teams
• OUR TECH STACK
• We use the latest iterations of Flutter and Dart with a modular architecture to build scalable applications. Our stack includes state management, dependency injection, and navigation tools to streamline development. We emphasize code generation, backend communication efficiency, and BDD testing. Monitoring, analytics, and CI/CD are powered by Firebase, DataDog, LaunchDarkly, and GitHub Actions for seamless deployment and reliability.
• We use:
• Frontend: Flutter (Mobile), Angular (Web)
• Backend: Java (17+), Spring Boot
• Databases: PostgreSQL, MySQL
• Messaging: Kafka, AWS SQS/SNS
• Infrastructure: Kubernetes (EKS), AWS
• WHAT YOU’LL GET IN RETURN
• Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
• TIDEAN WAYS OF WORKING
• At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
• While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

About Tide

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM As the Head of Engineering for Member Lifecycle, you will lead a growing team of Engineers and Engineering Managers dedicated to the end-to-end member experience. You will shape the technical strategy and roadmap in close partnership with the Head of Product for Member Lifecycle, reporting directly to the VP of Engineering. Your team is responsible for how members progress through their journey with Tide, ensuring every interaction is seamless, relevant, and high-value. ABOUT THE ROLE You will be a technical leader playing a pivotal role in reimagining the lifecycle of a Tide member. You will set an engineering vision that aligns with the product vision to drive incremental delivery across our global markets. This is a technically hands-on role where you will provide guidance on architecture, software engineering best practices, and system design.